Real people, real service

Dedicated account managers, 24/7 client support, and research on-demand. At RainKing, every customer, regardless of size, deserves best-in-class service. No hold music or endless automated menus—with RainKing, you get real people, real service, in real time.

Meet the people behind the platform

Our employees are committed to the success of every RainKing client, operating as an extension of your team. Meet three team members who go above and beyond every day to deliver a level of service that is unmatched in the industry.

  • Sven Bannuscher Headshot Image | RainKing
    Sven Bannuscher Director, Global Market Intelligence

    Sven Bannuscher

    Sven oversees a team of international researchers, both locally and across the globe, who collectively speak over 20 languages. His team comes from a variety of cultural backgrounds, which is a key to the team’s success when collecting and analyzing the most accurate and in-depth information in the industry. Sven was born in Essen, Germany and is a world traveler, having visited almost 40 countries. He moved to the United States in 2004 and joined RainKing in 2011.
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  • Lauren Vidoni Headshot Photo | RainKing
    Lauren Vidoni Senior Client Success Manager

    Lauren Vidoni

    Lauren leads a team of 15 client success managers dedicated to delivering 24/7/365 global service to all customer accounts. As part of this white-glove service, her team travels monthly, hosting on-site trainings and onboarding sessions at client offices to provide personalized support, help clients maximize their investment in RainKing, and gain a more thorough understanding of their business goals and needs. In her spare time, she and her husband enjoy flying to New England in their airplane. Lauren joined the RainKing family in 2011.
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  • Scott Ferrebee Headshot Photo | RainKing
    Scott Ferrebee Client Success Team Lead and Integrations Specialist

    Scott Ferrebee

    Scott leads the charge in integration support and holds multiple certifications in today's leading CRM and marketing automation platforms to ensure a seamless integration experience. He takes the time to understand the client’s lead flow process to identify how RainKing can add the most value to the workflow. Additionally, Scott builds tracking systems so clients can calculate actual ROI from their subscription. Scott is a long-time DC sports fan and an avid runner. He joined the RainKing team in 2012.
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Get the most out of RainKing

A specialized on-boarding team ensures every new client is set up for success from the start. An integration team certified in the leading CRM and marketing automation tools makes certain that RainKing fits seamlessly into your existing ecosystem. Our best-in-class Client Success Team stands by 24 hours a day, 7 days a week to deliver personalized service, with a guaranteed response time of 10 minutes or less.
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Research on-demand

With the click of a button, our clients can submit custom requests for more information on the companies, decision makers, and technologies specific to their ideal customer. Our best-in-class research team will then dedicate resources to go find it for you, quickly. Not sure what you are looking for? Consult directly with a researcher who can help you better define your needs.
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