Manager of IT

Maintain non-production RainKing Infrastructure and provide helpdesk support to on and offsite employees. Must coordinate closely with research, sales and tech teams to meet business needs. Must be a motivated self starter with excellent trouble-shooting and communication skills.

Duties Include:

• Maintain onsite server and desktop environments (Windows Server 2005, 2008, Windows XP, Vista, 7, Linux)
• Maintain onsite security through firewall and router configuration and anti-spam, anti-virus technologies
• Support and maintain onsite network, routers, switches, firewalls (VLANS, bandwidth management, QOS, monitoring)
• Maintain SSL VPN and remote availability
• Support business application servers to include proprietary and commercial applications (RK apps, JIRA, Quickbooks)
• Maintain NAS and network backups of critical systems and files
• Support and service the VOIP MITEL phone system and call reporting servers
• Provide asset and inventory management and work with senior leadership for budget projections
• Manage Active Directory and DNS for local onsite domain
• Provide support for hosted email, office applications and communication technologies (gotomeeting, skype, etc)
• Manage multiple vendors and contracts for IT services to include, phones, internet, VOIP, software licensing
• Support a variety of mobile devices (various blackberries, iphones)
• Provide general and technical helpdesk support in office

Technologies:

• Windows Server (DNS, DHCP, Active Directory, IIS roles)
• Windows XP, Vista, 7
• Microsoft Office 2003, 2007
• Trend Micro and Symantec Antivirus
• EMC Retrospect
• Switch and router configuration (HP and Cisco)
• Firewall configuration
• Remote communication tools, remote desktop, VPN, gotomeeting, webex, skype
• MITEL VOIP system
• VMWare Vsphere4 ESX, ESXi

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